Click on the ‘Register’ icon on the top right corner of the “BluZen.in” home page. You will be asked your name, email, and a few other details on entering, and a confirmation link will be sent to your email id. On clicking on the confirmation link sent, you are all set to enjoy a new shopping experience with us.
Yes, you can add multiple delivery addresses to your BluZen account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses, you need to place separate orders.
Yes, it is safe to use your card on BluZen.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code), which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.
Once you select your products and click on checkout, you will be prompted to choose a payment method. There is a box on the payment method page where you can enter any voucher/coupon code. The amount will automatically be deducted from your invoice value.
We strive for quick deliveries. Your order generally takes 1 to 2 days to reach your doorstep. For non-major cities and places, the order usually takes 3 days from the time we confirm it. In some locations, the delivery may take longer depending on accessibility and the proximity/reach of our logistics partners
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city, ensuring timely and accurate delivery to our customers.
The amount will be refunded to your source of payment. The money will be credited back to your account in 7-10 working days. Please get in touch with customer care for any further assistance regarding this issue.
My Account is the section you reach after you log in at BluZen.in. My Account allows you to track your active orders credit note details, see your order history, and update your contact details.
You need to enter your email address on the login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. Please get in touch with our customer care team in case of any further issues.
Credit notes reflect the amount of money that you have pending in your BluZen account to use against future purchases. This is calculated by deducting your total order value minus the undelivered value. You can see this in “My Account” under credit note details.
My Shopping List is a comprehensive list of all the items previously ordered by you on BluZen.in. This enables you to shop quickly and easily in future.
Our customer service team is available throughout the week, all seven days from 9 AM to 7 PM. They can be reached at +91 93949 94431 / 51 or via email at support@bluzen.in
Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with BluZen. If you get an email, call or message from anyone claiming to be from BluZen asking for sensitive information such as bank account details, PIN, card number, etc., please do not share it.
