Order cancellations are permitted up to 24 hours after the order has been placed. It may take up to 48 hours in certain circumstances. In addition, the customer has the option to cancel the order and get a full refund if there is a delay in shipment from our end for any cause that lasts longer than 7 days.
An order cannot be cancelled after it has been shipped.
Products that are on sale, special deals, or occasion sales (such as those for Diwali or the New Year) are not eligible for cancellation.
Refunds for payments made through the Payment Gateway may take up to one week. If there are problems, the process could sometimes take longer. The customer is responsible for paying all fees.
If a client cancels an order in accordance with our cancellation policy, the customer is responsible for paying the gateway fees (unless it is our fault).
SHIPPING POLICY
BluZen will always dispatch your item the same day you place it, or within 24 to 48 hours. You will get an email with your shipment information once it has been shipped. In most cases, your order will get to you in 7 to 10 working days. Orders may be delayed as a result of any unforeseen circumstances, including lockdown and COVID. You may be confident that we will send your products as soon as possible.
After 24 hours of receiving the merchandise, please email our support team at info@bluzen.in with any questions or concerns you may have about your orders.
